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Staff perceptions of primary healthcare service change: influences on staff satisfaction
journal contribution
posted on 2023-05-18, 04:12 authored by Tham, R, Buykx, P, Leigh Kinsman, Ward, B, Humphreys, JS, Asaid, A, Tuohey, K, Jenner, RStrong primary healthcare (PHC) services are efficient, cost-effective and associated with better population health outcomes. However, little is known about the role and perspectives ofPHCstaff in creating a sustainable service. Staff from a single-point-of-entry primary health care service in Elmore, a small rural community in north-west Victoria, were surveyed. Qualitative methods were used to collect data to show how the key factors associated with the evolution of a once-struggling medical service into a successful and sustainable PHC service have influenced staff satisfaction. The success of the service was linked to visionary leadership, teamwork and community involvement while service sustainability was described in terms of inter-professional linkages and the role of the service in contributing to the broader community. These factors were reported to have a positive impact on staff satisfaction. The contribution of service delivery change and ongoing service sustainability to staff satisfaction in this rural setting has implications for planning service change in other primary health care settings.
History
Publication title
Australian Health ReviewVolume
38Pagination
580-583ISSN
1449-8944Department/School
School of NursingPublisher
CSIRO PublishingPlace of publication
AustraliaRights statement
Copyright 2014 AHHARepository Status
- Restricted