eCite Digital Repository

Staff perceptions of primary healthcare service change: influences on staff satisfaction


Tham, R and Buykx, P and Kinsman, L and Ward, B and Humphreys, JS and Asaid, A and Tuohey, K and Jenner, R, Staff perceptions of primary healthcare service change: influences on staff satisfaction, Australian Health Review, 38 pp. 580-583. ISSN 1449-8944 (2014) [Refereed Article]

Copyright Statement

Copyright 2014 AHHA

DOI: doi:10.1071/AH14015


Strong primary healthcare (PHC) services are efficient, cost-effective and associated with better population health outcomes. However, little is known about the role and perspectives ofPHCstaff in creating a sustainable service. Staff from a single-point-of-entry primary health care service in Elmore, a small rural community in north-west Victoria, were surveyed. Qualitative methods were used to collect data to show how the key factors associated with the evolution of a once-struggling medical service into a successful and sustainable PHC service have influenced staff satisfaction. The success of the service was linked to visionary leadership, teamwork and community involvement while service sustainability was described in terms of inter-professional linkages and the role of the service in contributing to the broader community. These factors were reported to have a positive impact on staff satisfaction. The contribution of service delivery change and ongoing service sustainability to staff satisfaction in this rural setting has implications for planning service change in other primary health care settings.

Item Details

Item Type:Refereed Article
Keywords:primary care; rural health; health services research
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Kinsman, L (Professor Leigh Kinsman)
ID Code:95674
Year Published:2014
Web of Science® Times Cited:4
Deposited By:Health Sciences B
Deposited On:2014-10-07
Last Modified:2017-11-03

Repository Staff Only: item control page