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Patient Satisfaction with Health Services in Bangladesh


Andaleeb, S and Siddiqui, N and Khandaker, S, Patient Satisfaction with Health Services in Bangladesh, Health Policy and Planning: A Journal on Health in Development, 22, (4) pp. 263-273. ISSN 0268-1080 (2007) [Refereed Article]

DOI: doi:10.1093/heapol/czm017


Concern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to hospitals in neighbouring countries. Under the circumstances, assessment of the country's quality of health care service has become imperative, in which the patient's voice must begin to play a greater role. This study attempts to identify the determinants of patient satisfaction with public, private and foreign hospitals. A survey was conducted involving inpatients in public and private hospitals in Dhaka City and patients who have experienced hospital services in a foreign country. Their views were obtained through exit polls using probability and non-probability (for foreign hospital patients) sampling procedures. Regression models were derived to identify key factors influencing patient satisfaction in the different types of hospitals. Doctors' service orientation, a composite of 13 measures, is the most important factor explaining patient satisfaction. Policy implications are discussed. Published by Oxford University Press in association with The London School of Hygiene and Tropical Medicine © The Author 2007; all rights reserved.

Item Details

Item Type:Refereed Article
Research Division:Health Sciences
Research Group:Nursing
Research Field:Nursing not elsewhere classified
Objective Division:Expanding Knowledge
Objective Group:Expanding knowledge
Objective Field:Expanding knowledge in the health sciences
UTAS Author:Siddiqui, N (Dr Nazlee Siddiqui)
ID Code:93099
Year Published:2007
Web of Science® Times Cited:99
Deposited By:TSBE
Deposited On:2014-07-11
Last Modified:2014-07-11

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