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A Quality Management Framework for Seaports in their Supply Chains in the 21st Century


Tran, H and Cahoon, S and Chen, S-L, A Quality Management Framework for Seaports in their Supply Chains in the 21st Century, The Asian Journal of Shipping and Logistics, 27, (3) pp. 363-386. ISSN 2092-5212 (2011) [Refereed Article]

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Copyright 2011 The Korean Association of Shipping and Logistics

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DOI: doi:10.1016/S2092-5212(11)80017-9


For seaports to be competitive and sustainable in the long-term in a turbulent and hyper-competitive market, a re-examination of success factors, organizational structures, and management practices is required. As seaports have continued to evolve and become further integrated and embedded in their supply chains, the issue of ensuring quality management practices becomes of greater interest. This paper argues that the seaport should implement relevant and appropriate internal and external quality management practices. The former emphasizes more internal-focused quality management practices relating directly to the seaport, while external quality management practices aim to facilitate the efficiency of supply chains in which the seaport is embedded as well as harmonizing the relationships with stakeholders. this paper takes a conceptual approach to these issues by comprehensively reviewing the extant literature and proposes a quality management framework for empirical validation containing eight internal and four external quality management practices for seaports in the twenty-first century.

Item Details

Item Type:Refereed Article
Keywords:Seaport, quality management, supply chain
Research Division:Commerce, Management, Tourism and Services
Research Group:Transportation, logistics and supply chains
Research Field:Logistics
Objective Division:Transport
Objective Group:Water transport
Objective Field:Port infrastructure and management
UTAS Author:Tran, H (Ms Thanh Tran)
UTAS Author:Cahoon, S (Associate Professor Stephen Cahoon)
UTAS Author:Chen, S-L (Associate Professor Peggy Chen)
ID Code:77325
Year Published:2011
Deposited By:NC Ports and Shipping
Deposited On:2012-03-30
Last Modified:2018-04-12
Downloads:1 View Download Statistics

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