Learning from a Strategic Failure.pdf (873.37 kB)
Learning from a Strategic Failure
conference contribution
posted on 2023-05-23, 04:43 authored by Grainger, NJ, McKay, JS, Marshall, PHSome years ago Lyytinen and Hirschheim (1987) explored information systems (IS) failure, characterising four different types or modes of failure. This paper re-examines these types of failures in the context of an enterprise system (ES) implementation in an Asia Pacific business that was newly acquired by a global manufacturing company. Following many successful ES implementations in other newly acquired businesses, this implementation encountered many difficulties. Some months after a difficult cut over, the acquiring company commissioned an independent review of the system and subsequently accepted a recommendation to withdraw the ES and allow the business to return to its legacy system. The acquiring company then embarked on a broad based strategy to address the concerns and perceptions upon which the opposition to the system had been based. Subsequently a second implementation was initiated, led by staff of the acquired business themselves. The analysis of this case leads to a new type of failure, namely strategic failure, being added to the set of failure types. The theoretical orientation of the study was social constructionism. To capture, analyse and understand the multiple perspectives explored as a result of using this orientation, a narrative approach was utilised.
History
Publication title
Proceedings of the 20th Australasian Conference in Information Systems (ACIS 2009)Editors
Scheepers, H & Davern, MPagination
362-372ISBN
978-0-646-52570-9Department/School
School of Information and Communication TechnologyPublisher
Monash UniversityPlace of publication
Melbourne, AustraliaEvent title
ACISEvent Venue
Melbourne, VictoriaDate of Event (Start Date)
2009-12-02Date of Event (End Date)
2009-12-04Rights statement
Copyright © 2009 The AuthorsRepository Status
- Open