Using Systems Justification Motives to Understand Stakeholder Resistance in ES Project Implemetation.pdf (371.45 kB)
Using system justification motives to understand stakeholder resistance in ES project implementation
conference contribution
posted on 2023-05-23, 04:41 authored by McKay, JC, Marshall, PHThe research reported in this paper uses system justification theory (SJT) as a lens to understand stakeholder resistance to ES implementation. A case study involving a problematic enterprise systems implementation is presented and illustrates the efficacy of SJT in this respect. The findings of the research show that SJT explains a number of features of stakeholder resistance including the tendency of stakeholders to vigorously defend established systems on which people feel that they depend and from which they draw feelings of stability and predictability, the tendency of system defenders to attack not just the features of the new system but the advocates of the new system as well, the tendency of stakeholders to switch allegiances when the new system is seen to be inevitable, and the emotional and non-rational nature of some resistance behaviours. The paper concludes with some practical implications of SJT for the management of ES implementations.
History
Publication title
Proceedings of Pre-ICIS 2009 Workshop on Enterprise Systems Research in MISEditors
Sedera, D & Sarker, SPagination
1-23ISBN
9780615335032Department/School
School of Information and Communication TechnologyPublisher
Queensland University of TechnologyPlace of publication
AustraliaEvent title
Pre-ICIS Workshop on Enterprise Systems Research in MISEvent Venue
Phoenix, ArizonaDate of Event (Start Date)
2009-12-14Date of Event (End Date)
2009-12-14Rights statement
Copyright 2009 The AuthorsRepository Status
- Open