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Another Look at the Culture-Quality-Performance Link
journal contribution
posted on 2023-05-16, 22:47 authored by Shandell ElmerShandell Elmer, Susan KilpatrickSusan KilpatrickQuality improvement is usually driven by quality, safety and risk agendas leading to a focus on measurements of the outputs of care; outputs such as fewer complaints, fewer accidents and adverse events. An oft-neglected theme is the impact of the quality improvement initiative within the organisation itself. This paper presents the findings of the first stage of an evaluation that has examined the changes which have occurred within organisations since participating in a quality improvement initiative. These findings indicate that engaging with a quality improvement program can change the nature of social interactions within the organisation. In this way, quality improvement programs can impact on organisational culture, particularly in relation to organisational learning. Thus, this paper argues that successful engagement with a quality improvement program can enhance organisational learning, and, in turn, build organisational capacity.
History
Publication title
Australian Journal of Primary HealthVolume
14Pagination
35-45ISSN
1448-7527Department/School
School of Health SciencesPublisher
Australian Journal of Primary Health, Australian Institute for Primary Care and School of Public Health, Faculty of Health Sciences, La Trobe UniversityPlace of publication
VictoriaRepository Status
- Restricted