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A comparison of four computer-based telephone interviewing methods: getting answers to sensitive questions
journal contribution
posted on 2023-05-16, 17:52 authored by Stephen CorkreyStephen Corkrey, Parkinson, LInteractivevoice response (IVR) technology presents a newand promising approach by which to collect accurate data on sensitive topics by telephone interviews. In a national survey of 2,880 households of alcohol and drug consumption, we compared computer-assistedtelephone interviewing (CATI) and IVR with two hybrid methods that combine IVR with CATI. The principal hypothesis was that the selfreport rates of sensitive behaviors would be higher for the hybrid and IVR methods owing to greater perceived confidentiality than with CATI. All the methods obtained similar sample demographic compositions. Response rates did not differ significantly between the CATI and the hybrid methods; however, the response rate with IVR was significantly lower. The hybrid and IVR methods obtained significantly higher self-report consumption rates for alcohol and marijuana and significantly higher hazardous drinking scores, as measured by the Alcohol Use Disorders Identification Test (AUDIT).
History
Publication title
Behavior Research Methods, Instruments, & ComputersVolume
34Pagination
354-363ISSN
1554-351XDepartment/School
Tasmanian Institute of Agriculture (TIA)Publisher
Psychonomic Society, IncPlace of publication
United StatesRights statement
Copyright 2002 Psychonomic Society, Inc.Repository Status
- Restricted