What makes people dissatisfied with their neighbourhoods?

A logistic regression model of individual neighbourhood dissatisfaction was developed using data from the 1997/98 Survey of English Housing. Housing satisfaction and the general appearance of the neighbourhood were closely associated with neighbourhood dissatisfaction, although perceptions of noise, friendliness, community spirit, schools and crime were also important. Although sociodemographic factors were much less important than residential perceptions in helping to predict dissatisfaction, the type of neighbourhood remained a significant independent predictor of dissatisfaction even when residents' views were taken into account. Some factors were more important in different areas: in particular, residents in less affluent areas were more sensitive to unfriendliness and crime. There were also indications that owner-occupiers were less satisfied in areas where they had a lower tenure share. The paper concludes that neighbourhood policies with a broad spectrum of goals are required, that pay careful attention to residents' own assessments of local conditions. © 2002 The Editors of Urban Studies.