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Organizational support in healthcare redesign education: A mixed-methods exploratory study of expert coach and executive sponsor experiences


Van Dam, PJ and Griffin, P and Peterson, GM and Reeves, NS and Kirkwood, L and Prior, SJ, Organizational support in healthcare redesign education: A mixed-methods exploratory study of expert coach and executive sponsor experiences, International Journal of Environmental Research and Public Health, 17, (15) pp. 1-14. ISSN 1661-7827 (2020) [Refereed Article]


Copyright Statement

2020 by the authors. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0)

DOI: doi:10.3390/ijerph17155308


Healthcare organizations must continue to improve services to meet the rising demand and patient expectations. For this to occur, the health workforce needs to have knowledge and skills to design, implement, and evaluate service improvement interventions. Studies have shown that effective training in health service improvement and redesign combines didactic education with experiential project-based learning and on-the-ground coaching. Project-based learning requires organizational support and oversight, generally through executive sponsorship. A mixed-methods approach, comprising online surveys and semi-structured interviews, was used to explore the experiences of expert coaches and executive sponsors as key facilitators of workplace-based projects undertaken during an Australian postgraduate healthcare redesign course. Fifteen (54%) expert coaches and 37 (20%) executive sponsors completed the online survey. Ten expert coaches and six executive sponsors participated in interviews. The survey data revealed overall positive experiences for coaches and mixed experiences for sponsors. Interview participants expressed a sense of fulfillment that came from working with project teams to deliver a successful project and educational outcomes. However, concerns were raised about adequate resourcing, organizational recognition, competing priorities, and the skills required to effectively coach and sponsor. Expert coaches and executive sponsors sometimes felt under-valued and may benefit from cohort-tailored and evidence-based professional development.

Item Details

Item Type:Refereed Article
Keywords:project-based learning, healthcare redesign, health service improvement, organisational support, sponsor, expert coach, quality improvement
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health care administration
Objective Division:Education and Training
Objective Group:Schools and learning environments
Objective Field:Management, resources and leadership
UTAS Author:Van Dam, PJ (Dr Pieter Van Dam)
UTAS Author:Griffin, P (Dr Phoebe Griffin)
UTAS Author:Peterson, GM (Professor Gregory Peterson)
UTAS Author:Reeves, NS (Ms Nicole Reeves)
UTAS Author:Prior, SJ (Dr Sarah Prior)
ID Code:140085
Year Published:2020
Web of Science® Times Cited:1
Deposited By:Medicine
Deposited On:2020-07-24
Last Modified:2020-08-21
Downloads:4 View Download Statistics

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