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Digitally Empowered Workers and Authentic Leaders: The Capabilities Required for Digital Services


Crawford, J and Butler-Henderson, K, Digitally Empowered Workers and Authentic Leaders: The Capabilities Required for Digital Services, Leadership, Management, and Adoption Techniques for Digital Service Innovation, IGI Global, K Sandhu (ed), Hershey, Pennsylvania, pp. 103-124. ISBN 9781799827993 (2020) [Research Book Chapter]

Copyright Statement

Copyright 2020 IGI Global

DOI: doi:10.4018/978-1-7998-2799-3.ch006


The digital era has catalyzed the contemporary workforce and workplace. Employees are now required to develop skills that may be outdated in a matter of years, and be consciously aware that their society is evolving rapidly. This Chapter conceptualizes the characteristics of a digitally empowered worker to encompass awareness, creativity, agility, and a positive learning orientation. In doing so, the authors consider the way in which an authentic leader and authentic follower may influence the development of the digitally empowered. Authors present a model and its impact on digital innovation and digital productivity.

Item Details

Item Type:Research Book Chapter
Keywords:digital literacy, digital fluency, digital, digital empowerment, authentic leadership, leadership, digital services
Research Division:Education
Research Group:Curriculum and pedagogy
Research Field:Economics, business and management curriculum and pedagogy
Objective Division:Expanding Knowledge
Objective Group:Expanding knowledge
Objective Field:Expanding knowledge in commerce, management, tourism and services
UTAS Author:Crawford, J (Dr Joseph Crawford)
UTAS Author:Butler-Henderson, K (Associate Professor Kerryn Butler-Henderson)
ID Code:136867
Year Published:2020
Deposited By:Tasmanian Institute of Learning & Teaching
Deposited On:2020-01-21
Last Modified:2020-04-06

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