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Personal electronic healthcare records: What influences consumers to engage with their clinical data online? A literature review


Crameri, KA and Maher, L and Van Dam, PJ and Prior, S, Personal electronic healthcare records: What influences consumers to engage with their clinical data online? A literature review, Health Information Management Article Epub ahead of print. ISSN 1322-4913 (2020) [Refereed Article]

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Copyright 2020 the author/s

DOI: doi:10.1177/1833358319895369


Background: Online electronic records such as patient portals and personally controlled electronic health records (PEHRs) have been widely viewed as a key component to modernising the delivery of healthcare but the uptake of such systems has been slow.

Objective: The purpose of this literature review was to determine what influences consumers to engage and interact with their clinical data online.

Method: A scoping literature review following PRISMA guidelines was completed. Electronic patient record research published between January 2009 and December 2018 was included. Following screening and full-text reviews, a total of 64 records were included in this review.

Results: Three key areas of influence on consumer engagement with their clinical data online emerged: demographic factors affecting consumer interaction with PEHRs; consumers’ perceived benefits and detriments of PEHR use; and the influence of PEHR use on consumer empowerment and responsibility.

Discussion: Consumer motivation and readiness for engaging with their clinical data online and their long-term ongoing use of these systems requires further exploration.

Conclusion: As worldwide rates of consumer interactions with individual online clinical data remain low, what influences consumer engagement with a PEHR remains unknown. Further research into the consumer perspective of, and interaction with, a PEHR, needs to be undertaken to determine if factors such as frequent usage of the system by consumers leads to improved clinical outcomes.

Item Details

Item Type:Refereed Article
Keywords:consumer health information, e-health, electronic health records, healthcare, health information management, personal health records
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health informatics and information systems
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Crameri, KA (Mrs Kellie-Anne Crameri)
UTAS Author:Maher, L (Dr Lynne Maher)
UTAS Author:Van Dam, PJ (Dr Pieter Van Dam)
UTAS Author:Prior, S (Dr Sarah Prior)
ID Code:136625
Year Published:2020
Web of Science® Times Cited:3
Deposited By:Medicine
Deposited On:2020-01-11
Last Modified:2021-01-15

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