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Health information overload among health consumers: A scoping review


Khaleel, I and Wimmer, BC and Peterson, GM and Zaidi, STR and Roehrer, E and Cummings, E and Lee, K, Health information overload among health consumers: A scoping review, Patient Education and Counseling pp. 1-18. ISSN 0738-3991 (2019) [Refereed Article]

Copyright Statement

2019 Elsevier B.V.

DOI: doi:10.1016/j.pec.2019.08.008


Objective: To examine and identify the scope of research addressing health information overload in consumers.

Methods: In accordance with a published protocol, six electronic databases (PubMed, CINAHL, ERIC, PsycINFO, Embase, and Scopus), reference lists of included articles, and grey literature (Google Advanced Search and WorldCat) were searched. Articles in English were included, without any limit on the date of publication.

Results: Of the 69 records included for final analysis, 22 studies specifically examined health information overload, whereas the remainder peripherally discussed the concept alongside other concepts. The 22 studies focused on one or more of the following: 1) ways to measure health information overload (multi-item/single-item scales); 2) predictors of health information overload - these included low education level, health literacy, and socioeconomic status; and 3) interventions to address information overload, such as videotaped consultations or written materials. Cancer information overload was a popular topic amongst studies that focused on information overload.

Conclusion: Based on the identified studies, there is a clear need for future studies that investigate health information overload in consumers with chronic medical conditions other than cancer.

Practice implications: This review is the initial step in facilitating future efforts to create health information that do not overload consumers.

Item Details

Item Type:Refereed Article
Keywords:Health information;Information overload;Scoping review;Self-management;Patients;Consumers
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Khaleel, I (Mrs Israa Khaleel)
UTAS Author:Wimmer, BC (Dr Barbara Wimmer)
UTAS Author:Peterson, GM (Professor Gregory Peterson)
UTAS Author:Zaidi, STR (Dr Tabish Razi Zaidi)
UTAS Author:Roehrer, E (Dr Erin Roehrer)
UTAS Author:Cummings, E (Associate Professor Liz Cummings)
UTAS Author:Lee, K (Dr Kenneth Lee)
ID Code:135685
Year Published:2019
Web of Science® Times Cited:4
Deposited By:Pharmacy
Deposited On:2019-11-07
Last Modified:2020-02-27

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