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Beyond the Numbers: on the road to achieving public value in community support organisations


Girkin, F and Shannon, E and Zimitat, C and Elliot, K, Beyond the Numbers: on the road to achieving public value in community support organisations, Asia Pacific Journal of Health Management, 12 pp. 41-45. ISSN 1833-3818 (2017) [Contribution to Refereed Journal]

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Copyright Statement

Copyright 2017 Australasian College of Health Service Management (ACHSM)

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DOI: doi:10.24083/apjhm.2017.0033


Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted.

Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs.

Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline.

Main outcome measures: The following question was considered; Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed.

Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required.

Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs.

Item Details

Item Type:Contribution to Refereed Journal
Keywords:public value, community service, outcome measurement, third sector, community sector, outcomes, value
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health and community services
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Public sector productivity
UTAS Author:Girkin, F (Mrs Fiona Girkin)
UTAS Author:Shannon, E (Dr Elizabeth Shannon)
UTAS Author:Zimitat, C (Professor Craig Zimitat)
UTAS Author:Elliot, K (Dr Kate-Ellen Elliott)
ID Code:123239
Year Published:2017
Deposited By:UTAS Centre for Rural Health
Deposited On:2017-12-22
Last Modified:2018-12-13

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