Girkin, F and Shannon, E and Zimitat, C and Elliot, K, Beyond the Numbers: on the road to achieving public value in community support organisations, Asia Pacific Journal of Health Management, 12 pp. 41-45. ISSN 1833-3818 (2017) [Contribution to Refereed Journal]
Copyright © 2017 Australasian College of Health Service Management (ACHSM)
Official URL: https://search.informit.com.au/documentSummary;dn=...
Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted.
Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs.
Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline.
Main outcome measures: The following question was considered; Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed.
Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required.
Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs.
|Item Type:||Contribution to Refereed Journal|
|Keywords:||public value, community service, outcome measurement, third sector, community sector, outcomes, value|
|Research Division:||Health Sciences|
|Research Group:||Health services and systems|
|Research Field:||Health and community services|
|Objective Division:||Economic Framework|
|Objective Group:||Management and productivity|
|Objective Field:||Public sector productivity|
|UTAS Author:||Girkin, F (Mrs Fiona Girkin)|
|UTAS Author:||Shannon, E (Dr Elizabeth Shannon)|
|UTAS Author:||Zimitat, C (Professor Craig Zimitat)|
|UTAS Author:||Elliot, K (Dr Kate-Ellen Elliott)|
|Deposited By:||UTAS Centre for Rural Health|
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