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Beyond the Numbers: on the road to achieving public value in community support organisations

journal contribution
posted on 2023-05-22, 03:20 authored by Fiona GirkinFiona Girkin, Shannon, E, Craig ZimitatCraig Zimitat, Kate-Ellen ElliottKate-Ellen Elliott

Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted.

Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs.

Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline.

Main outcome measures: The following question was considered; Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed.

Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required.

Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs.

History

Publication title

Asia Pacific Journal of Health Management

Volume

12

Pagination

41-45

ISSN

1833-3818

Department/School

School of Health Sciences

Publisher

Australian College of Health Service Management

Place of publication

Australia

Rights statement

Copyright © 2017 Australasian College of Health Service Management (ACHSM)

Repository Status

  • Restricted

Socio-economic Objectives

Public sector productivity

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    University Of Tasmania

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