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Analysis of citizens' acceptance for e-Government services: applying the UTAUT model
conference contribution
posted on 2023-05-23, 11:28 authored by Alshehri, M, Steve DrewSteve Drew, AlGhamdi, RE-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. Although the public sectors in Kingdom of Saudi Arabia (KSA) have promoted their e-Government services for many years, its uses and achievements are few. Therefore, this paper explores the key factors of Saudi citizens’ acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Survey Data collected from 400 respondents was examined using structural equation modelling (SEM) technique and utilized AMOS tools. The study results explored the factors that affect the acceptance of e-government services in KSA based on UTAUT model. Moreover, as a result of this study an amended UTAUT model was proposed. Such a model contributes to the discussion and development of adoption models for technology.
History
Publication title
Proceedings of the IADIS International Conferences: Theory and Practice in Modern ComputingPagination
69-76ISBN
978-972-8939-73-1Department/School
DVC - EducationPublisher
IADISPlace of publication
Lisbon, PortugalEvent title
IADIS International Conferences: Theory and Practice in Modern ComputingEvent Venue
Lisbon, PortugalDate of Event (Start Date)
2012-07-01Date of Event (End Date)
2012-07-01Rights statement
Copyright 2012 IADISRepository Status
- Restricted