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A Comprehensive Analysis of E-government services adoption in Saudi Arabia: Obstacles and Challenges

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posted on 2023-05-18, 22:53 authored by Alshehri, M, Steve DrewSteve Drew, Alfarraj, O
Often referred as Government to Citizen (G2C) egovernment services, many governments around the world are developing and utilizing ICT technologies to provide information and services to their citizens. In Saudi Arabia (KSA) egovernment projects have been identified as one of the top government priority areas. However, the adoption of egovernment is facing many challenges and barriers including technological, cultural, organizational which must be considered and treated carefully. This paper explores the key factors of user adoption of e-government services through empirical evidence gathered by survey of 460 Saudi citizens including IT department employees from different public sectors. Based on the analysis of data collected the researchers were able to identify some of the important barriers and challenges from these different perspectives. As a result, this study has generated a list of possible recommendations for the public sector and policymakers to move towards successful adoption of e-government services in Saudi Arabia.

History

Publication title

International Journal of Advanced Computer Science and Applications

Pagination

1-6

ISSN

2158-107X

Department/School

DVC - Education

Publisher

The Science and Information Organization Inc.

Place of publication

United States

Rights statement

Copyright 2012 The Authors Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/

Repository Status

  • Open

Socio-economic Objectives

Policies and development

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