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Values and complexities in assessing strategic-level emergency management effectiveness
journal contribution
posted on 2023-05-18, 20:41 authored by Christine OwenChristine Owen, Benjamin BrooksBenjamin Brooks, Bearman, C, Steven CurninSteven CurninEmergency managers working at a strategic level play a pivotal role in managing operational needs as well the needs of political elites engaged in crisis management and meaning-making. Evaluating emergency performance has been widely regarded as problematic, in part because of various stakeholder interests and because it is so subjective. This paper explores the values of personnel working in emergency management at a strategic level as well as the conditions that limit their effectiveness as they attempt to align the needs of different stakeholders. The surveys and interviews conducted suggest that what constitutes success is both subjective and contested by different stakeholders. There is a need to establish a broader perspective on what constitutes success when evaluating emergency response.
History
Publication title
Journal of Contingencies and Crisis ManagementVolume
24Pagination
181-190ISSN
0966-0879Department/School
Faculty of EducationPublisher
Wiley-Blackwell Publishing LtdPlace of publication
United KingdomRights statement
Copyright 2016 John Wiley & Sons LtdRepository Status
- Restricted