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The establishment of the Triple I (Hub), an intake, information and intervention hub


Chow, J and Waldon, P and Lubiana, A and Williams, R and Loy, G and Lim, K and Larkin, A and Kohler, F, The establishment of the Triple I (Hub), an intake, information and intervention hub, Contemporary Nurse, 50, (2-3) pp. 227-37. ISSN 1037-6178 (2015) [Refereed Article]

Copyright Statement

Copyright 2015 Taylor & Francis

DOI: doi:10.1080/10376178.2015.1116371


Objective: An integrated intake, information and intervention service, Triple I (Hub) was evaluated against its goal to be streamlined, co-ordinated and patient focussed. The integrated service co-located six previously disparate services, often accessed by the same patients and healthcare professionals. The service was evaluated five months after implementation.

Methods: Review methods included satisfaction surveys and observations made by an external expert.

Results: Survey findings from 118 participants indicated positive perceptions of all aspects of the service provided by Triple I (Hub), with similar ratings provided by staff (n = 56) and clients (n = 62). The external expert reported that there was improved job satisfaction expressed by staff, and there was significant reduction in processing time of aged care referrals from 3 weeks to less than 24 hours.

Conclusions: Evidence from mixed methods evaluation was used. Quantitative survey results only reported satisfaction by users, but observations provided supplementary indications for service development.

Item Details

Item Type:Refereed Article
Keywords:community health, integrated service, primary health
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Public health (excl. specific population health)
Objective Field:Public health (excl. specific population health) not elsewhere classified
UTAS Author:Chow, J (Associate Professor Josephine Chow)
ID Code:108897
Year Published:2015
Deposited By:Health Sciences
Deposited On:2016-05-10
Last Modified:2017-11-15

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