eCite Digital Repository

Thinking out loud and e-Health for coordinated care – lessons from user requirements gathering in the 4C project


Ellis, L and Cheek, C and Turner, P, Thinking out loud and e-Health for coordinated care - lessons from user requirements gathering in the 4C project, Proceedings of the 26th Australasian Conference on Information Systems, 2-4 December 2015, Adelaide, South Australia, pp. 1-10. (2015) [Refereed Conference Paper]

Restricted - Request a copy

Copyright Statement

Copyright unknown

Official URL:


e-Health is a core part of Australia’s strategy to address rising costs and changing demands for healthcare services. Over $1bn spent and only 6% of Australians registered, the personally controlled electronic health record suggests user challenges remain. Evidence confirms the benefits from involving users in systems development there is a need for examples of how to engage effectively in healthcare settings. This research describes the use of an agile development methodology combined with the ‘thinking out loud’ technique to deliver a solution that exceeded user requirements in supporting a new model of care. The 4C project solution proposed to connect Aged Care institutions with general practices, hospitals and specialist services in Tasmania’s north-west region. It was underpinned by a design incorporating three spheres of participation. As a trial project for the PCEHR it remains unclear why lessons learned appear not to have been deployed more explicitly in the National roll-out.

Item Details

Item Type:Refereed Conference Paper
Keywords:eHealth, Thinking Out Loud, PCEHR, meaningful use
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health informatics and information systems
Objective Division:Information and Communication Services
Objective Group:Information services
Objective Field:Electronic information storage and retrieval services
UTAS Author:Ellis, L (Associate Professor Leonie Ellis)
UTAS Author:Cheek, C (Dr Colleen Cheek)
UTAS Author:Turner, P (Associate Professor Paul Turner)
ID Code:106044
Year Published:2015
Deposited By:Information and Communication Technology
Deposited On:2016-01-26
Last Modified:2017-11-13

Repository Staff Only: item control page