Purpose – The purpose of this paper is to explore the rise of strata manager as a newly emergent
profession and note their impact on the governance within medium and high density, strata titled
housing such as flats, apartments, town-houses and CIDs.
Design/methodology/approach – This research presents finding from a small scale, qualitative
research project focused on the interaction between the owner committee of management and strata
Findings – The introduction mandatory certification is championed by industry bodies. The strata
managers considered they already demonstrated valuable attributes desired by committees of
management. These differed to the attributes targeted by the new training regime, and the attributes
valued by the committees of management.
Research limitations/implications – This is a small scale pilot study. A larger study will need to
be undertaken to confirm these results.
Practical implications – There is a disjunct between the training and what strata managers
consider relevant to undertaking their duties. This has significance for the ongoing governance of
these properties and industry professionalisation. The resilience of Australia’s densification policies
will depend on how learning will translate into better governance outcomes for owners.
Social implications – One in three people within Australia’s eastern states lives or owns property
within strata titled complex (apartments, flats and townhouse developments). The increasing number
of strata managers and professionalisation within their industry has the ability to impact an increasing
number of people.
Originality/value – The impact of this new profession, and their requirements in terms of expertise
has not been fully considered within existing academic literature.
Government policy, Customer satisfaction, Property management, Governance, Apartments, Professional management