eCite Digital Repository

Items where Subject is Field of Research, Commerce, Management, Tourism and Services, Marketing, Service marketing

Journal Article
Leo, WWC and Laud, G and Yunhsin Chou, C, Digital transformation for crisis preparedness: service employees' perspective, Journal of Services Marketing pp. 1-20. ISSN 0887-6045 (2022) [Refereed Article] 
Laud, G and Chou, CY and Leo, Cheryl, Service system well-being: scale development and validation, Journal of Service Management pp. 1-35. ISSN 1757-5818 (2022) [Refereed Article] 
Baker, J and Kearney, T and Laud, G and Holmlund, M, Engaging users in the sharing economy: Individual and collective psychological ownership as antecedents to actor engagement, Journal of Service Management ISSN 1757-5818 (2021) [Refereed Article] 
van Esch, P and Arli, D and Gheshlaghi, MH, Creating an effective self-managed service climate for frontline service employees, Journal of Retailing and Consumer Services, 57 Article 102204. ISSN 0969-6989 (2020) [Refereed Article] 
Conference Publication
Siriwardana, S and Laud, G and Rajaguru, R, Identifying drivers of exclusion in service ecosystems, ANZMAC 2021: Something Different, 29 November 2021 - 1 December 2021, Melbourne, Australia (2021) [Conference Extract] 
Siriwardana, S and Laud, G and Rajaguru, R, Service exclusion: Understanding how asymmetric power relations cause ineffective service exchange, 2021 Frontiers in Service Conference: Service in the world of artificial intelligence and digital technologies, 9-10 July 2021, Virtual Conference, Online (Pennsylvania, US) (2021) [Conference Extract] 
Siriwardana, S and Laud, G and Rajaguru, R, Conceptualizing service exclusion through service-dominant logic, 2020 AMS Annual Conference: From micro to macro - Dealing with uncertainties in the global marketplace, 14-19 December 2020, Virtual Conference, Online (Louisiana, USA) (2020) [Conference Extract] 
Siriwardana, S and Laud, G and Rajaguru, R, Understanding service exclusion through value co-creation paradigm, 2020 Global Marketing Conference at Seoul (Virtual Conference), 5-8 November, online (2020) [Conference Extract]
Siriwardana, S and Laud, G and Rajaguru, R, Understanding service exclusion through value co-creation paradigm, Global Marketing Conference: Bridging Asia and the World - New Marketing and Management in Digitally Connected World, 5-8 November 2020, Virtual Conference, Online (Seoul, South Korea) (2020) [Conference Extract]
Other Public Output
Siriwardana, S, Conceptualizing service exclusion through service-dominant logic, 'First things first': The AMS Review-Sheth Foundation 2020 Annual Doctoral Competition for Conceptual Articles, Academy of Marketing Science & Springer Publishing (2020) [Award]

This list was generated on Thu May 26 02:23:21 2022.