eCite Digital Repository

Author: Hocking, A (Mr Anthony Hocking)

Number of items: 3

Waud, RN and Maxwell, P and Hocking, A and Bonnici, J and Ward, I, Economics, Addison Wesley Longman Australia Pty Ltd, Melbourne, pp. 1087. ISBN 0-06-3121565 (1996) [Revision/New Edition] 
Conference Publication
Walker, RH and Hocking, A, Towards defining and measuring service quality, 1996 Australian Marketing Educators' Conference, Adelaide, pp. 686. (1996) [Conference Extract] 
Other Public Output
Hocking, A, Customers' Perceptions of Service Provided by Financial Institutions in Tasmania - The 1995 Survey, Department of Management, Occasional Paper, Financial Institutions in Tasmania, Launceston, 96-01 (1996) [Report of Restricted Access] 

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