eCite Digital Repository

Author: Yawised, K (Mr Kritcha Yawised)

Number of items: 7

Journal Article
Yawised, K and Ellis, L and Wong, MC, A framework for the adoption of social customer relationship management (scrm) by private sector, Asian Journal of Science and Technology, 9, (4) pp. 7844-7851. ISSN 0976-3376 (2018) [Non Refereed Article]
Yawised, K and Torugsa, N and O'Donoghue, W, Exploring social customer relationship management in Australian small and medium enterprises, International Journal of Globalisation and Small Business, 9, (4) pp. 222-251. ISSN 1479-3059 (2017) [Refereed Article]
Yawised, K and Torugsa, N, An exploration of the factors influencing social CRM adoption: Evidence from Australian firms, Academy of Taiwan Business Management Review, 10, (1) pp. 24-31. ISSN 1813-0534 (2014) [Refereed Article]
Torugsa, N and Yawised, K and O'Donohue, W, How to Use Web 2.0 tools for employee-driven innovation, Strategic HR Review, 12, (3) pp. 153-154. ISSN 1475-4398 (2013) [Contribution to Refereed Journal]
Chapter in Book
Torugsa, A and Yawised, K and O'Donohue, W, Social Customer Relationship Management in Small and Medium Enterprises: Overcoming Barriers to Success, Management Science: Foundations and Innovations, Springer Nature, C Machado, JP Davim (ed), Cham, Switzerland, pp. 157-182. ISBN 978-3-030-13228-6 (2019) [Research Book Chapter] 
Conference Publication
Yawised, K and Ellis, L and Wong, MC, The role and nature of scrm in Australian private sector: an exploratory study, Proceeding from the 2nd International conference on Advanced Research, 18-19 November, Melbourne, Australia, pp. 87-98. ISBN 9780648117209 (2017) [Refereed Conference Paper] 
Yawised, K and Marshall, P and Stockdale, R, Social CRM: A review of academic and practitioner literatures and research agendas, Proceedings of the Malaysian Conference on Information Systems (MCIS 2013), 13-16 February 2013, Kota Kinbalu, Sabah, Malaysia, pp. 101-107. ISBN 978-967-11705-0-2 (2013) [Refereed Conference Paper]

This list was generated on Sat Apr 1 12:51:20 2023.