Multi-agency coordination represents a significant challenge in emergency management. The need for liaison officers working in strategic level emergency operations centres to play organizational boundary spanning roles within multi-agency coordination arrangements that are enacted in complex and dynamic emergency response scenarios creates significant research and practical challenges. The aim of the paper is to address a gap in the literature regarding the concept of multi-agency coordination from a humaneenvironment interaction perspective. We present a theoretical framework for facilitating multiagency coordination in emergency management that is grounded in human factors and ergonomics using the methodology of core-task analysis. As a result we believe the framework will enable liaison officers to cope more efficiently within the work domain. In addition, we provide suggestions for extending the theory of core-task analysis to an alternate high reliability environment.

Item Type:	Refereed Article
Research Division:	Studies in Human Society
Research Group:	Policy and Administration
Research Field:	Policy and Administration not elsewhere classified
Objective Division:	Information and Communication Services
Objective Group:	Other Information and Communication Services
Objective Field:	Information and Communication Services not elsewhere classified
Author:	Curnin, SW (Dr Steven Curnin)
Author:	Owen, C (Dr Christine Owen)
Author:	Paton, D (Professor Douglas Paton)
Author:	Brooks, BP (Associate Professor Benjamin Brooks)
ID Code:	96683
Year Published:	2015
Web of Science® Times Cited:	9
Deposited By:	Education
Deposited On:	2014-11-17
Last Modified:	2017-11-27
Downloads:	0