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Virtually being there: Human aspects of shore-based ship assistance

Citation

Bruno, K and Lutzhoft, M, Virtually being there: Human aspects of shore-based ship assistance, WMU Journal of Maritime Affairs, 9, (1) pp. 81-92. ISSN 1654-1642 (2010) [Refereed Article]

Copyright Statement

Copyright 2010 World Maritime University

DOI: doi:10.1007/BF03195167

Abstract

Shore-based ship assistance is a topic that increasingly is attracting attention from the maritime community. Subjects such as shore-based pilotage and VTS are often discussed and there is technological and political pressure towards more extensive forms of such assistance. Perhaps less often mentioned, but not less important, is the human side of these subjects. The present paper examines two of the central concerns for the people who actually work within today's VTS centers, namely communication and trust. The study consisted of a literature review, study visits, observations and interviews. Communication and trust are found to be closely related, and one main finding is that adapting one's means of communication to the context can be a very powerful (and necessary) tool for the creation of trust. Another important result is that the ability of the shore-based operator to see the situation from the viewpoint of the crew is crucial for the creation and maintenance of trust. © 2010 World Maritime University.

Item Details

Item Type:Refereed Article
Keywords:Communication; Navigational Assistance; Pilotage; SMCP; Trust; VTS
Research Division:Engineering
Research Group:Mechanical Engineering
Research Field:Automation and Control Engineering
Objective Division:Transport
Objective Group:Water Transport
Objective Field:Coastal Sea Freight Transport
Author:Lutzhoft, M (Professor Margareta Lutzhoft)
ID Code:95205
Year Published:2010
Deposited By:NC Ports and Shipping
Deposited On:2014-09-26
Last Modified:2014-10-09
Downloads:1 View Download Statistics

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