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SLA-based resource provisioning for hosted software-as-a-service application in cloud computing environments
journal contribution
posted on 2023-05-18, 02:41 authored by Wu, L, Saurabh GargSaurabh Garg, Versteeg, S, Buyya, RCloud computing is a solution for addressing challenges such as licensing, distribution, configuration, and operation of enterprise applications associated with the traditional IT infrastructure, software sales and deployment models. Migrating from a traditional model to the Cloud model reduces the maintenance complexity and cost for enterprise customers, and provides on-going revenue for Software as a Service (SaaS) providers. Clients and SaaS providers need to establish a Service Level Agreement (SLA) to define the Quality of Service (QoS). The main objectives of SaaS providers are to minimize cost and to improve Customer Satisfaction Level (CSL). In this paper, we propose customer driven SLA-based resource provisioning algorithms to minimize cost by minimizing resource and penalty cost and improve CSL by minimizing SLA violations. The proposed provisioning algorithms consider customer profiles and providers’ quality parameters (e.g. response time) to handle dynamic customer requests and infrastructure level heterogeneity for enterprise systems. We also take into account customer-side parameters (such as the proportion of upgrade requests), and infrastructure level parameters (such as the service initiation time) to compare algorithms. Simulation results show that our algorithms reduce the total cost up to 54% and the number of SLA violations up to 45%, compared with the previously proposed best algorithm.
History
Publication title
IEEE Transactions on Services ComputingVolume
7Pagination
465-485ISSN
1939-1374Department/School
School of Information and Communication TechnologyPublisher
IEEE-Inst Electrical Electronics Engineers IncPlace of publication
United StatesRights statement
Copyright 2013 IEEERepository Status
- Restricted