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A scenario- and observation-based requirement analysis for delivery of remote mining services
Citation
Huang, W and James, C and Alem, L and Widzyk- Capehart, E and Haustein, K, A scenario- and observation-based requirement analysis for delivery of remote mining services, ACM SIGCHI, 26-30 November 2012, Melbourne, Australia, pp. 249-252. ISBN 978-1-4503-1438-1 (2012) [Conference Edited]
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Abstract
Market pressure to access wider markets, whilst reducing
costs of delivering support to distant clients, is driving the
demand for systems that support remote delivery of
customer service. Although systems have been developed
to meet such demand, the delivery of remote mining
engineering services posts unique challenges that require
specific attention. In this paper, we report a study
conducted as part of a collaborative project between
CSIRO and a company specialising in the provision of
mining engineering services, to understand user
requirements for delivering mining engineering services
remotely. In this study, we employ an approach that
applies user-experience design methods, combined with
scenario-based software design techniques in
requirements elicitation and analysis. We review related
work, describe the procedure and techniques of the
approach, present our design recommendations and
discuss future work.
Item Details
Item Type: | Conference Edited |
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Keywords: | Human computer interaction |
Research Division: | Information and Computing Sciences |
Research Group: | Library and information studies |
Research Field: | Human information interaction and retrieval |
Objective Division: | Expanding Knowledge |
Objective Group: | Expanding knowledge |
Objective Field: | Expanding knowledge in the information and computing sciences |
UTAS Author: | Huang, W (Dr Tony Huang) |
ID Code: | 90142 |
Year Published: | 2012 |
Deposited By: | Information and Communication Technology |
Deposited On: | 2014-03-27 |
Last Modified: | 2014-04-03 |
Downloads: | 1 View Download Statistics |
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