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Obtaining information in emergency management: a case study from an Australian emergency operations centre


Curnin, S and Owen, C, Obtaining information in emergency management: a case study from an Australian emergency operations centre, International Journal of Human Factors and Ergonomics, 2, (2-3) pp. 131-158. ISSN 2045-7812 (2013) [Refereed Article]

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Copyright 2013 Inderscience Enterprises

DOI: doi:10.1504/IJHFE.2013.057614


Stakeholders involved in emergency management multi-agency coordination require information to inform their situation awareness to plan and coordinate their response and mitigation strategies. This study investigates the perceived information requirements of senior strategic level emergency management personnel and how they obtain this information. The results are based on empirical data from two sources: an organisational survey and observational study during an emergency event. The findings indicate that the most influential cognitive artefacts used to obtain information are in person communication and use of specialised application software. However, challenges associated with using the latter can result in an increased use of in person communication which can limit the exchange of information throughout the system of actors. Understanding the strengths and limitations of how these stakeholders obtain information in this Australian emergency operations centre to inform their situation awareness is essential in facilitating multi-agency coordination in this environment.

Item Details

Item Type:Refereed Article
Keywords:situation awareness, emergency management, emergency operations centre, multi-agency coordination, cognitive artefacts
Research Division:Human Society
Research Group:Policy and administration
Research Field:Policy and administration not elsewhere classified
Objective Division:Information and Communication Services
Objective Group:Other information and communication services
Objective Field:Other information and communication services not elsewhere classified
UTAS Author:Curnin, S (Dr Steven Curnin)
UTAS Author:Owen, C (Dr Christine Owen)
ID Code:88046
Year Published:2013
Deposited By:Education
Deposited On:2014-01-08
Last Modified:2014-05-30

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