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Anatomy of service innovation: Introduction to the special issue


O'Cass, AG and Song, M and Yuan, L, Anatomy of service innovation: Introduction to the special issue, Journal of Business Research, 66, (8) pp. 1060-1062. ISSN 0148-2963 (2013) [Contribution to Refereed Journal]

Copyright Statement

Copyright 2012 Elsevier Inc.

DOI: doi:10.1016/j.jbusres.2012.03.002


The idea to do this special issue was spawned by the growing focus by government, industry and academics on the contribution of services to the global economy. Paradoxically, while service are identified as amajor priority for economic development and innovation is seen as a major driver of business success, service innovation is still an area with limited theory and empirical work being undertaken. The central purpose of this special issue is to bring together, research on an international scale on service innovation in firms. In particular, this special issue presents theoretical and empirical articles focusing on service innovation covering issues related to service quality frommultiple viewpoints, the role of creativity in the design and delivery of new services, value creation through service, quality-driven processes in firms' services innovation, the role of innovation in services branding, and relevant antecedent to achieving service innovation success

Item Details

Item Type:Contribution to Refereed Journal
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing management (incl. strategy and customer relations)
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Marketing
UTAS Author:O'Cass, AG (Professor Aron O'Cass)
ID Code:87927
Year Published:2013
Web of Science® Times Cited:22
Deposited By:Management
Deposited On:2013-12-17
Last Modified:2017-01-16

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