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The paradox of training and development: Knowledge management in the Chinese hospitality industry context

Citation

Wong, T and Wickham, M and Hall, L, The paradox of training and development: Knowledge management in the Chinese hospitality industry context, Proceedings of the 27th ANZAM Conference, 4-6 December 2013, Hobart, pp. 1-18. ISBN 978-0-9875968-1-9 (2013) [Refereed Conference Paper]


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Copyright 2013 The Authors

Official URL: http://www.anzam.org/?attachment_id=4088

Abstract

Research has consistently demonstrated a significant relationship between knowledge management (KM) and competitive advantage. Recently, there has been a call for more empirical research of KM in the hospitality industry in emerging markets such as China. This paper presents an analysis of Marriott and Parkyard Hotels operating in the Chinese market for high quality hotel accommodation with a particular interest in their knowledge management to effectively compete in that context.

Item Details

Item Type:Refereed Conference Paper
Keywords:knowledge management, competitive advantage, training and development, Chinese hospitality industry
Research Division:Commerce, Management, Tourism and Services
Research Group:Business and Management
Research Field:Human Resources Management
Objective Division:Economic Framework
Objective Group:Management and Productivity
Objective Field:Management
Author:Wong, T (Dr Tommy Wong)
Author:Wickham, M (Dr Mark Wickham)
Author:Hall, L (Dr Linda French)
ID Code:87644
Year Published:2013
Deposited By:Management
Deposited On:2013-11-28
Last Modified:2018-03-28
Downloads:7 View Download Statistics

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