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Impacts of case management for frail elderly people: a qualitative study


Sheaff, R and Boaden, R and Sargent, P and Pickard, S and Gravelle, H and Parker, S and Roland, M, Impacts of case management for frail elderly people: a qualitative study, Journal of Health Services Research & Policy, 14, (2) pp. 88-95. ISSN 1355-8196 (2009) [Refereed Article]

Copyright Statement

Copyright 2009 The Royal Society of Medicine Press

DOI: doi:10.1258/jhsrp.2008.007142


Objective: To assess the impacts of different forms of case management for people aged over 65 years at risk of unplanned hospital admission, in particular the impacts upon patients, carers and health service organization in English primary care; and, in these respects, compare the Evercare model with alternatives.

Methods: Multiple qualitative case studies comparing case management in nine English Primary Care Trusts which piloted the Evercare model of case management and four sites which implemented alternative forms of case management between 2003 and 2005. Data were obtained from 231 interviews with patients, carers and other key informants, and from content analysis of documents and observation of meetings.

Results: All the projects established functioning case management services, but none led to major service reorganization or savings elsewhere in the health care system. Many informants reported examples of admissions which case management had prevented, but overall hospital admissions did not significantly change, possibly due to increased case-finding. Patients and carers valued case management for improving access to health care, increasing psychosocial support and improving communication with health professionals.

Conclusion: Case management was highly valued by patients and their carers, but there were few major differences in outcomes between Evercare and other models.

Item Details

Item Type:Refereed Article
Keywords:case management, frail elderly
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Primary health care
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health outcomes
UTAS Author:Sargent, P (Dr Penny Allen)
ID Code:86917
Year Published:2009
Web of Science® Times Cited:36
Deposited By:Academic Division
Deposited On:2013-10-31
Last Modified:2014-05-08

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