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What affects the performance of knowledge workers?


Stringer, C and Polson, R and Shantapriyan, P, What affects the performance of knowledge workers?, International Symposium on Accounting Information Systems Conference Papers, 28-29th June 2012, Melbourne, pp. 1-27. (2012) [Refereed Conference Paper]

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Copyright 2012 Social Science Research Network (SSRN)

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Purpose: The purpose of this research is to examine pay satisfaction, intrinsic and extrinsic job satisfaction and performance for employees at a large software company.

Design: This paper draws on a case study using a survey, open-ended comments, in a large IT company in Australasia.

Findings: We find that Information Technology (IT) professionals, our knowledge workers, who are satisfied with pay, have higher job satisfaction. We find support for intrinsic job satisfaction as a mediating variable in the pay satisfaction to job performance relationship. Whereas, extrinsic and overall job satisfaction did not have a mediating role. Further, the positive association between pay satisfaction and intrinsic job satisfaction challenges the arguments of the crowding out theory.

Research implications: For knowledge intensive industries such as IT, intrinsic job satisfaction is a powerful driver of individual performance. Pay satisfaction as a lever for improving performance, seems to influence intrinsic satisfaction. This would suggest further research into extrinsic and intrinsic motivation, including examining autonomous motivation along the lines of Gagne and Deci (2005).

Practical implications: Our findings have implications for designers of pay for performance plans used to align highly skilled and motivated IT professionals who are at the coal face in creating value for the business and customers.

Novelty: This paper examines pay satisfaction, job satisfaction and performance for knowledge workers in an IT company, and draws on multiple theoretical perspectives.

Item Details

Item Type:Refereed Conference Paper
Keywords:case study, incentive system, extrinsic job satisfaction, intrinsic job satisfaction, pay satisfaction, performance.
Research Division:Commerce, Management, Tourism and Services
Research Group:Accounting, auditing and accountability
Research Field:Management accounting
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Management
UTAS Author:Shantapriyan, P (Dr Paul Shantapriyan)
ID Code:86371
Year Published:2012
Deposited By:Accounting
Deposited On:2013-09-10
Last Modified:2018-03-15

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