eCite Digital Repository

Building resilience in a professional services community: The role of leadership development


Shannon, E and Van Dam, P and Stokes, H, Building resilience in a professional services community: The role of leadership development, 52nd Adult Learning Australia National Conference: Lifelong Learning - Resilient Communities, 11-12 October 2012, Byron Bay, NSW, pp. 37-44. ISSN 2201-1552 (2012) [Refereed Conference Paper]


Copyright Statement

Copyright 2012 The Author - The University is continuing to endeavour to trace the copyright owner(s) and in the meantime this item has been reproduced here in good faith. We would be pleased to hear from the copyright owner(s).

Official URL:


The Tasmanian Department of Health and Human Services Management and Leadership Program aims to increase the skills and knowledge of managers and leaders in order to create a workforce capable of meeting changing needs and future requirements.

The Program consists of a series of in-house programs for frontline and aspiring managers (the Foundation Course); senior nurses and allied health professionals; clinical leaders; and graduate trainees. Most programs include didactic methods and group learning as well as experiential learning activities such as shadowing, coaching, action learning and undertaking a workplace project. An academic pathway has also been developed, in partnership with the University of Tasmania.>

The evaluation process involves participants completing an on-line survey before they attend the Foundation Course and repeating the survey nine months afterwards. Results indicate a statistically significant increase in self-esteem and social support. In addition, 40% of respondents have subsequently been engaged in a more senior position (on a permanent or temporary basis) and 21% have taken up the academic pathway.

These effects are being demonstrated in spite of the countervailing impact of significant organisational restructuring and downsizing in the sector. Participants are not displaying the stress, health issues and disengagement described in the ‘downsizing literature’. This suggests that the Program may be having a ‘prophylactic effect’ to the downsizing experience. In addition, it contributes to building resilience in this professional service community.

Item Details

Item Type:Refereed Conference Paper
Keywords:leadership development, health and human services, downsizing
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health care administration
Objective Division:Education and Training
Objective Group:Schools and learning environments
Objective Field:Policies and development
UTAS Author:Shannon, E (Dr Elizabeth Shannon)
UTAS Author:Van Dam, P (Dr Pieter Van Dam)
ID Code:82394
Year Published:2012
Deposited By:Medicine
Deposited On:2013-01-31
Last Modified:2018-03-16
Downloads:795 View Download Statistics

Repository Staff Only: item control page