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Change implementers' resistance: considering power and resistance in IT implementation projects
conference contribution
posted on 2023-05-23, 07:11 authored by McKay, J, Marshall, P, Grainger, N, Hirschheim, RResistance is normally characterized as a set of behaviours located in and belonging to change recipients. Such behaviours are seen to thwart the legitimate aims of both change strategists and the change agents who implement systems and the associated organisational change on the strategists' behalf. However, results from our case study research indicate that resistance can be a property not only of change recipients’ behaviour, but also of change agents and change strategists. The resistance behaviours identified included the failure to follow a prescribed corporate method and template, a refusal to help or listen, a refusal to fix known problems, the display of an adversarial, confrontational, and/or condescending attitude, subversiveness, a poor work ethic, and a refusal to meet requests. This paper argues for a revised conceptualization of resistance as a behaviour that can be demonstrated by any IT project stakeholders, that cannot be divorced from considerations of power in the IT project context.
History
Publication title
Proceedings of the 23rd Australasian Conference on Information SystemsEditors
J LampPagination
1-12ISBN
978-1-74156-172-2Department/School
School of Information and Communication TechnologyPublisher
Deakin UniversityPlace of publication
Melbourne, VicEvent title
23rd Australasian Conference on Information SystemsEvent Venue
Melbourne, VicDate of Event (Start Date)
2012-12-03Date of Event (End Date)
2012-12-05Rights statement
Copyright 2012 The AuthorsRepository Status
- Restricted