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Change implementers' resistance: considering power and resistance in IT implementation projects


McKay, J and Marshall, P and Grainger, N and Hirschheim, R, Change implementers' resistance: considering power and resistance in IT implementation projects, Proceedings of the 23rd Australasian Conference on Information Systems, 3-5 December 2012, Melbourne, Vic, pp. 1-12. ISBN 978-1-74156-172-2 (2012) [Refereed Conference Paper]

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Copyright 2012 The Authors

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Resistance is normally characterized as a set of behaviours located in and belonging to change recipients. Such behaviours are seen to thwart the legitimate aims of both change strategists and the change agents who implement systems and the associated organisational change on the strategists' behalf. However, results from our case study research indicate that resistance can be a property not only of change recipients’ behaviour, but also of change agents and change strategists. The resistance behaviours identified included the failure to follow a prescribed corporate method and template, a refusal to help or listen, a refusal to fix known problems, the display of an adversarial, confrontational, and/or condescending attitude, subversiveness, a poor work ethic, and a refusal to meet requests. This paper argues for a revised conceptualization of resistance as a behaviour that can be demonstrated by any IT project stakeholders, that cannot be divorced from considerations of power in the IT project context.

Item Details

Item Type:Refereed Conference Paper
Keywords:resistance, IT project management, power, systems implementation
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information security management
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Technological and organisational innovation
UTAS Author:Marshall, P (Professor Peter Marshall)
ID Code:82047
Year Published:2012
Deposited By:Information and Communication Technology
Deposited On:2013-01-15
Last Modified:2014-08-22
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