eCite Digital Repository
Quality management for seaports integrated in supply chains: exploring the views of seaport executives
Citation
Tran, TH and Cahoon, SC and Chen, S, Quality management for seaports integrated in supply chains: exploring the views of seaport executives, Proceedings of the 4th International Conference of Asian Shipping and Logistics, 5-6 May 2011, Taiwan, pp. 375-386. (2011) [Non Refereed Conference Paper]
![]() | PDF Pending copyright assessment - Request a copy 3Mb |
Abstract
Mergers and integration are an undeniable development tendency of current existing
business firms and organisations. This derives from increasingly competitive
international business and an uncertain financial environment. To be sustainable,
organisations must now consider operating as part of a network chain rather than in
isolation. Seaports are no exception. Over the years, seaport development has evolved
through various generations to now become an integral part of supply chains. This
involves however, providing higher quality products and services with lower costs if
they are to gain larger market share. One means of achieving this is by implementing
quality management due to its proven ability as an economical means of achieving long
term sustainable competitive advantage and superior performance. Although there are
many comprehensive studies on quality management applied across various sectors of
industry, there is a paucity of quality management research in relation to seaports. Of
the little research available, it tends to focus on internal quality systems often related to
the International Organization for Standardization, that is, the ISO series. Of greater
interest however, is that given the changing role of seaports and their integration within
supply chains, whether quality management in seaports is also continuing its evolution
to become both an internal and external focus expanding along the supply chains in
which 21st century seaports operate. Thus, the objective of this paper is to explore
quality management principles and factors that are critical for the successful
performance of modem day seaports and their supply chains. The paper is constructed
as follows. TI1e first section introduces the topic of quality management and the
research objectives. Section two provides a comprehensive review of the extant
literature on quality management within the context of both supply chains and seaports,
and argues that that quality management must be viewed from a wider perspective to
include how quality is managed across the supply chains in which seaports operate. Section three explains that as a result of the literature review, a conceptual model is
developed consisting of twelve major practices of quality management deemed critical
to the success of seaport performance in the supply chain context. The next section
discusses the research methodology of an empirical study on Vietnamese seaports to
obtain senior seaport managers' views on the importance of practices and attributes of
quality management for seaports in supply chain context. Key results and findings are
presented and discussed subsequently, followed by a conclusion and recommendations
for a broader approach to quality management for seaports and their supply chains.
Item Details
Item Type: | Non Refereed Conference Paper |
---|---|
Keywords: | supply chain, seaport, quality management |
Research Division: | Commerce, Management, Tourism and Services |
Research Group: | Strategy, management and organisational behaviour |
Research Field: | Quality management |
Objective Division: | Transport |
Objective Group: | Water transport |
Objective Field: | Port infrastructure and management |
UTAS Author: | Tran, TH (Ms Thanh Tran) |
UTAS Author: | Cahoon, SC (Professor Stephen Cahoon) |
UTAS Author: | Chen, S (Associate Professor Peggy Chen) |
ID Code: | 77077 |
Year Published: | 2011 |
Deposited By: | NC Ports and Shipping |
Deposited On: | 2012-03-16 |
Last Modified: | 2013-06-27 |
Downloads: | 15 View Download Statistics |
Repository Staff Only: item control page