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'We hear Your New System is No Good': Understanding Stakeholder resistance in Enterprise IT Projects


Grainger, N and McKay, J and Felstead, C and Marshall, P, 'We hear Your New System is No Good': Understanding Stakeholder resistance in Enterprise IT Projects, Proceedings of the 25th IPMA World Congress, 9-12 October 2011, Brisbane, Qld, pp. 1-20. ISBN 978-0-9804601-8-6 (2011) [Refereed Conference Paper]

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This research paper uses system justification theory (SJT) as a lens to understand stakeholder resistance during an Enterprise System (ES) implementation project. A case study is presented involving a problematic ES implementation illustrates the efficacy of SJT in this respect. The findings show that SJT explains a number of features of stakeholder resistance. Firstly, SJT makes comprehensible the tendency of stakeholders to vigorously defend established systems on which they feel they depend. Secondly, the theory explains and predicts the tendency of system defenders to attack not just the features of the new system but the advocates of the new system as well. Third, SJT predicts the tendency of stakeholders to switch allegiances when the new system is seen to be inevitable. Finally SJT explains the emotional and non-rational nature of some resistance behaviours. The paper concludes with some practical implications of SJT for the project management of ES implementations.

Item Details

Item Type:Refereed Conference Paper
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information security management
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Management
UTAS Author:Marshall, P (Professor Peter Marshall)
ID Code:76897
Year Published:2011
Deposited By:Information and Communication Technology
Deposited On:2012-03-14
Last Modified:2017-03-15

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