eCite Digital Repository

How well do we Understand Boundary Practices? Empirical Evidence from a Practice of Business Analysts


Vashist, R and McKay, J and Marshall, P, How well do we Understand Boundary Practices? Empirical Evidence from a Practice of Business Analysts, Proceedings ECIS 2011 - Proceedings of the 19th European Conference on Information Systems, 9-11 June, 2011, Helsinki EJ ISBN 978-952-60-3574-1 (2011) [Refereed Conference Paper]

Not available

Copyright Statement

Copyright 2011 AIS Electronic Library (AISeL)

Official URL:


While there is a growing literature in boundary spanning, there is very little research that (a) examines boundary practices (b) empirically locates boundaries in experiences and expectations of actors involved in boundary interactions and (c) provides actionable advice to practitioners in boundary roles. This paper attempts to address such concerns by investigating the boundary practice of business analysts (BAs) that connects users and IT staff. We report findings from an interpretive case study of a group of business analysts working in a large company that provides mail and parcel services. For boundary practice, our findings include: (a) boundary practice introduces new boundaries (b) „boundary practitioners‟ face challenges not only in spanning boundaries between practices they connect but also in negotiating boundaries that they introduce. For BAs, we note that (a) having business and technical knowledge is not the most important requirement to meet expectation of users and IT staff (b) they would better meet expectations by focusing on analytical abilities and enabling users to better understand their requirements (c) they are expected to play an increasing role throughout the project lifecycle and (d) they are expected to increase their solution orientation.

Item Details

Item Type:Refereed Conference Paper
Keywords:Boundary practice, boundaries, business analyst, boundary spanning.
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information security management
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Management
UTAS Author:Marshall, P (Professor Peter Marshall)
ID Code:75237
Year Published:2011
Deposited By:Information and Communication Technology
Deposited On:2012-01-18
Last Modified:2014-08-07
Downloads:1 View Download Statistics

Repository Staff Only: item control page