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Business Architecture: The Basis for a Design-Oriented Approach to Business Process Outsourcing
conference contribution
posted on 2023-05-23, 05:40 authored by Morris, B, Marshall, PThis paper presents an approach to business process outsourcing (BPO) based on the development of a business architecture. The paper argues that business architecture can form the basis for the effective planning, design and negotiation of a BPO initiative. The approach comprises the following steps: business problem analysis; determination of the required performance standards; in-house versus market capability assessment; business service provider engagement; joint service architecture design; and service contract negotiation. A key feature of the approach is that the client organisation and the outsourcing business service provider jointly develop the business architecture. The authors make the claim that such an approach to BPO incorporates a design attitude, rather than the decision attitude that is common to other BPO methods and approaches.
History
Publication title
Proceedings of the 22nd Australasian Conference on Information Systems ACIS 2011Editors
P Seltiskas, D Bunker, L Dawson, M IndulskaPagination
EJISBN
978-1-74210-239-9Department/School
School of Information and Communication TechnologyPublisher
AIS Electronic Library (AISeL)Place of publication
AustraliaEvent title
22nd Australasian Conference on Information SystemsEvent Venue
SydneyDate of Event (Start Date)
2012-11-30Date of Event (End Date)
2012-12-02Rights statement
Copyright 2011 the AuthorsRepository Status
- Restricted