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Complaint reduction in the Tasmania Police


Porter, LE and Prenzler, T and Fleming, J, Complaint reduction in the Tasmania Police, Policing and Society: An International Journal of Research and Policy, 22, (4) pp. 426-447. ISSN 1477-2728 (2011) [Refereed Article]

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DOI: doi:10.1080/10439463.2011.641548


This article examines a case study of Tasmania Police to explore strategies for complaint reduction. The study uses quantitative complaints data and qualitative interviews to examine a 15-year period from 1994/1995 to 2008/2009. During this time, complaints against Tasmania Police reduced substantially. Most significantly, public ‘complaints against police’ dropped by nearly 77% from a peak of 162 in 1996/1997 to 38 in 2008/2009. Data show that repeat complaints against individual officers were reduced, as were numbers of assault and excessive force allegations. Initiatives that were implemented during the period that appear to impact on complaint numbers include complaint profiling and training, and improved complaint handling. These and other initiatives are considered in light of the data patterns and lessons for other jurisdictions are discussed.

Item Details

Item Type:Refereed Article
Keywords:complaints; complaint reduction; police misconduct
Research Division:Human Society
Research Group:Criminology
Research Field:Police administration, procedures and practice
Objective Division:Law, Politics and Community Services
Objective Group:Justice and the law
Objective Field:Law enforcement
UTAS Author:Fleming, J (Professor Jenny Fleming)
ID Code:74924
Year Published:2011
Web of Science® Times Cited:11
Deposited By:Government
Deposited On:2011-12-15
Last Modified:2017-07-18
Downloads:1 View Download Statistics

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