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The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement
journal contribution
posted on 2023-05-17, 09:09 authored by Goodchild, CE, Skinner, TC, Parkin, TForty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = -0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations. © The British Dietetic Association Ltd 2005.
History
Publication title
Journal of Human Nutrition and DieteticsVolume
18Pagination
181-185ISSN
0952-3871Department/School
Tasmanian School of MedicinePublisher
Blackwell Publishing LtdPlace of publication
9600 Garsington Rd, Oxford, England, Oxon, Ox4 2DgRights statement
The definitive published version is available online at: http://www3.interscience.wiley.com/Repository Status
- Restricted