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The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement

Citation

Goodchild, CE and Skinner, TC and Parkin, T, The value of empathy in dietetic consultations. A pilot study to investigate its effect on satisfaction, autonomy and agreement , Journal of Human Nutrition and Dietetics, 18, (3) pp. 181-185. ISSN 0952-3871 (2005) [Refereed Article]


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The definitive published version is available online at: http://www3.interscience.wiley.com/

DOI: doi:10.1111/j.1365-277X.2005.00606.x

Abstract

Forty individuals with diabetes and three dietitians completed a questionnaire concerning their consultation. Empathy was examined using the Empathic Communication Coding System (ECCS) (Bylund & Makoul, 2002). The more empathic the professionals' response to emotional opportunities, the more satisfied patients were with their consultations (r = 0.41, d.f = 15, P = 0.05). There was a nonsignificant trend that the more empathic opportunities that arise during a consultation, the higher the agreement between patient and dietitian on what was discussed (r = 0.28, P = 0.07). The data also suggest that patients reported more autonomy support when they created more empathic opportunities during their consultation (r = -0.29, P = 0.07). This preliminary study suggests that professionals' responses to empathic opportunities may be a useful component of dietetic consultations. © The British Dietetic Association Ltd 2005.

Item Details

Item Type:Refereed Article
Research Division:Medical and Health Sciences
Research Group:Nutrition and Dietetics
Research Field:Nutrition and Dietetics not elsewhere classified
Objective Division:Health
Objective Group:Clinical Health (Organs, Diseases and Abnormal Conditions)
Objective Field:Diabetes
Author:Skinner, TC (Professor Timothy Skinner)
ID Code:74205
Year Published:2005
Web of Science® Times Cited:25
Deposited By:Research Division
Deposited On:2011-11-15
Last Modified:2012-02-15
Downloads:1 View Download Statistics

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