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Consumer eHealth-an overview of the research evidence and the implications for future policy


Hordern, A and Georgiou, A and Whetton, SG and Progmet, M, Consumer eHealth-an overview of the research evidence and the implications for future policy, Health Information Management Journal, 40, (2) pp. 6-14. ISSN 1833-3583 (2011) [Refereed Article]

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Copyright Statement

Copyright 2011 The Health Information Management Association of Australia Limited

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DOI: doi:10.1177/183335831104000202


Consumer eHealth is becoming a fundamental component of health care. However, only provisional steps have been made to increase our understanding of how consumers engage with eHealth. We undertook an interpretive review to assess the evidence about consumer use of eHealth. We identified five categories encompassing consumer eHealth: (i) peer-to-peer online support groups; (ii) self-management/self-monitoring applications; (iii) decision aids; (iv) the personal health record; and (v) Internet use. Our findings reveal that eHealth offers consumers many possibilities and potential benefits; though there is apprehension concerning the efficacy of some interventions and barriers relating to the trustworthiness of Internet-acquired information. It is imperative policy initiatives address such to ensure consumer eHealth services can be effectively, efficiently, and safely accessed. Key words: Consumer Participation, Health Policy, Medical Informatics and Health Records, personal.

Item Details

Item Type:Refereed Article
Keywords:complex systems, evaluation studies, medical informatics, sociotechnical, theory
Research Division:Human Society
Research Group:Policy and administration
Research Field:Health policy
Objective Division:Health
Objective Group:Specific population health (excl. Indigenous health)
Objective Field:Rural and remote area health
UTAS Author:Whetton, SG (Dr Sue Whetton)
ID Code:72106
Year Published:2011
Web of Science® Times Cited:43
Deposited By:UTAS Centre for Rural Health
Deposited On:2011-08-22
Last Modified:2014-10-09
Downloads:11 View Download Statistics

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