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The role of user-centred design within online community development


Roehrer, E and Cummings, E and Ellis, L and Turner, P, The role of user-centred design within online community development, Studies in Health Technology and Informatics, 164 pp. 256-260. ISSN 0926-9630 (2011) [Refereed Article]

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Copyright © 2011 IOS Press

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DOI: doi:10.3233/978-1-60750-709-3-256


Research has evidenced the benefits of using information and communications technology (ICT) in chronic disease management including improving information availability, communication methods and raising individual patientís self-awareness of their own conditions. Extending ICT use to support patients in the community through online services draws attention to the complex task of how to meaningfully acquire input from all potential users of such systems and to balance their competing interests. This paper explores these issues across system analysis, specification and design for a community based patient support system. The paper highlights user-centred design challenges in a situation where the patient-users were not able to be included during the planning stage and explores how this impacted on the subsequent development

Item Details

Item Type:Refereed Article
Keywords: user centred design, online communities, patient-centred systems
Research Division:Information and Computing Sciences
Research Group:Library and information studies
Research Field:Human information interaction and retrieval
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Roehrer, E (Dr Erin Roehrer)
UTAS Author:Cummings, E (Associate Professor Liz Cummings)
UTAS Author:Ellis, L (Associate Professor Leonie Ellis)
UTAS Author:Turner, P (Associate Professor Paul Turner)
ID Code:70435
Year Published:2011
Web of Science® Times Cited:5
Deposited By:Information and Communication Technology
Deposited On:2011-06-20
Last Modified:2018-01-23

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