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Who's Users? Participation and Empowerment in Socio-Technical Approaches to Health IT Developments


Kushniruk, AW and Turner, P, Who's Users? Participation and Empowerment in Socio-Technical Approaches to Health IT Developments, Studies in Health Technology and Informatics, 164 pp. 280-285. ISSN 0926-9630 (2011) [Refereed Article]


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Copyright © 2011 IOS Press

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DOI: doi:10.3233/978-1-60750-709-3-280


Health informatics researchers advocating socio-technical approaches to the design, implementation and evaluation of health information technology (HIT) consistently promote the important role of users. Aside from conventional ethical and legal considerations around their involvement, there are a number of philosophical and methodological issues that have received less attention because of the tendency for researchers to assume the term ‘user’ is well defined and understood. It is however, evident that there are significant differences amongst users, and differences in how researchers engage, involve and interact with them during health IT developments. Failure to acknowledge these differences and their impact on Health IT developments makes comparisons across different studies problematic and raises fundamental questions about participation and empowerment of end-users in our developments. This paper re-examines the term user in the context of socio-technical approaches to HIT and presents a preliminary approach to differentiating between types of users and our changing expectations of their roles in enhancing different HIT projects across design, implementation and evaluation.

Item Details

Item Type:Refereed Article
Keywords:socio-technical design, user-centered design, system design and evaluation
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information systems development methodologies and practice
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Turner, P (Associate Professor Paul Turner)
ID Code:70315
Year Published:2011
Web of Science® Times Cited:15
Deposited By:Information and Communication Technology
Deposited On:2011-06-15
Last Modified:2017-11-20
Downloads:1,196 View Download Statistics

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