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Action research in practice: Issues and challenges in a financial services case study

journal contribution
posted on 2023-05-17, 04:21 authored by Marshall, PH, Willson, PP, Kristy de SalasKristy de Salas, McKay, J
In this paper we give a direct and personal account of the issues and challenges that occurred in an action research study. The research team consisted of five researchers from two Australian universities. The action research case was carried out in a small financial services company and concerned the development of an information systems strategy. However, the focus of the paper is not on information systems, but on the general methodological issues and problems of action research. The authors hope that readers will benefit from the direct and transparent account of the practical methodological problems encountered in the study. Key Words: Action Research, Information Systems Strategy Formulation, Business Processes, Organisational Problem-solving, and Action Research Projects

History

Publication title

Qualitative Report

Volume

15

Pagination

76-93

ISSN

1052-0147

Department/School

School of Information and Communication Technology

Publisher

Nova Southeastern University

Place of publication

United States

Rights statement

Copyright © 2010 Nova Southeastern University

Repository Status

  • Restricted

Socio-economic Objectives

Information services not elsewhere classified

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