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Action research in practice: Issues and challenges in a financial services case study


Marshall, PH and Willson, PP and de Salas, KL and McKay, J, Action research in practice: Issues and challenges in a financial services case study, Qualitative Report, 15, (1) pp. 76-93. ISSN 1052-0147 (2010) [Refereed Article]

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Copyright 2010 Nova Southeastern University

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In this paper we give a direct and personal account of the issues and challenges that occurred in an action research study. The research team consisted of five researchers from two Australian universities. The action research case was carried out in a small financial services company and concerned the development of an information systems strategy. However, the focus of the paper is not on information systems, but on the general methodological issues and problems of action research. The authors hope that readers will benefit from the direct and transparent account of the practical methodological problems encountered in the study. Key Words: Action Research, Information Systems Strategy Formulation, Business Processes, Organisational Problem-solving, and Action Research Projects

Item Details

Item Type:Refereed Article
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information systems not elsewhere classified
Objective Division:Information and Communication Services
Objective Group:Information services
Objective Field:Information services not elsewhere classified
UTAS Author:Marshall, PH (Professor Peter Marshall)
UTAS Author:Willson, PP (Dr Phyllis Willson)
UTAS Author:de Salas, KL (Associate Professor Kristy de Salas)
ID Code:66585
Year Published:2010
Deposited By:Information and Communication Technology
Deposited On:2011-02-02
Last Modified:2014-12-09

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