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Managing the Demand for Police Services, or How to Control an Insatiable Appetite


Fleming, Jenny and Grabosky, P, Managing the Demand for Police Services, or How to Control an Insatiable Appetite, Policing: A Journal of Policy and Practice, 3, (3) pp. 281-291. ISSN 1752-4512 (2009) [Refereed Article]

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DOI: doi:10.1093/police/pap019


As the policing role expands, police in most western democratic societies strive to meet the demands of an increasingly expectant public. How to maintain the myth that they can be everywhere and do anything regardless of their capacity? How to maintain their customer focus and reputation for efficient and effective service delivery in the face of chronic resource restraint? How to encourage the public to play a greater role in attending to their own security needs, without communicating to prospective offenders just how thin the ‘blue line’ is? This paper discusses the expectations gap in Australia and examines some of the strategies police use for reducing the demand for its services and to manage the increasing demands on their limited resources. The observations and commentary are drawn from a 3-year research project in Australia, ‘Policing in the 21st Century’.1 The strategies are discussed in the context of deterrence, deflection, delay, dilution and denial. The paper concludes that police walk a fine line in order to maintain their legitimacy and respect, while at the same time managing the demand for their services—a demand that in many cases has become unrealistic.

Item Details

Item Type:Refereed Article
Research Division:Human Society
Research Group:Criminology
Research Field:Police administration, procedures and practice
Objective Division:Law, Politics and Community Services
Objective Group:Justice and the law
Objective Field:Law enforcement
UTAS Author:Fleming, Jenny (Professor Jenny Fleming)
ID Code:63486
Year Published:2009
Deposited By:Law - TILES
Deposited On:2010-05-08
Last Modified:2010-06-24
Downloads:4 View Download Statistics

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