Peformance management practice in the Thai SMES

This investigation considered performance management practices within SMEs in the Chang Mai province of Thailand. Businesses included came from manufacturing, trading and service sectors. This triangulated study collected survey data supported by a small number of interviews.

SME owners/managers appeared to understand the importance of business performance management in day-to-day business operations. But due to time constraints were often not able to give adequate attention to performance management issues. The results of this study confirm the findings of earlier literature that characteristics of the SME and of the owner/managers do influence the business performance, and the management of business performance.