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Learning from a Strategic Failure
Citation
Grainger, NJ and McKay, JS and Marshall, PH, Learning from a Strategic Failure, Proceedings of the 20th Australasian Conference in Information Systems (ACIS 2009), 2-4 December 2009, Melbourne, Victoria, pp. 362-372. ISBN 978-0-646-52570-9 (2009) [Refereed Conference Paper]
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Copyright Statement
Copyright © 2009 The Authors
Abstract
Some years ago Lyytinen and Hirschheim (1987) explored information systems (IS) failure, characterising four different types or modes of failure. This paper re-examines these types of failures in the context of an enterprise system (ES) implementation in an Asia Pacific business that was newly acquired by a global manufacturing company. Following many successful ES implementations in other newly acquired businesses, this implementation encountered many difficulties. Some months after a difficult cut over, the acquiring company commissioned an independent review of the system and subsequently accepted a recommendation to withdraw the ES and allow the business to return to its legacy system. The acquiring company then embarked on a broad based strategy to address the concerns and perceptions upon which the opposition to the system had been based. Subsequently a second implementation was initiated, led by staff of the acquired business themselves. The analysis of this case leads to a new type of failure, namely strategic failure, being added to the set of failure types. The theoretical orientation of the study was social constructionism. To capture, analyse and understand the multiple perspectives explored as a result of using this orientation, a narrative approach was utilised.
Item Details
Item Type: | Refereed Conference Paper |
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Keywords: | Enterprise systems implementation, IS failure, narrative, social constructionism |
Research Division: | Information and Computing Sciences |
Research Group: | Information systems |
Research Field: | Information security management |
Objective Division: | Economic Framework |
Objective Group: | Management and productivity |
Objective Field: | Technological and organisational innovation |
UTAS Author: | Marshall, PH (Professor Peter Marshall) |
ID Code: | 61412 |
Year Published: | 2009 |
Deposited By: | Information and Communication Technology |
Deposited On: | 2010-03-03 |
Last Modified: | 2013-04-25 |
Downloads: | 537 View Download Statistics |
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