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Using system justification motives to understand stakeholder resistance in ES project implementation

Citation

McKay, JC and Marshall, PH, Using system justification motives to understand stakeholder resistance in ES project implementation, Proceedings of Pre-ICIS 2009 Workshop on Enterprise Systems Research in MIS , 14 Dec 2009, Phoenix, Arizona, pp. 1-23. ISBN 9780615335032 (2009) [Refereed Conference Paper]


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Copyright Statement

Copyright 2009 The Authors

Official URL: http://sky.fit.qut.edu.au/~sederad/sig.htm

Abstract

The research reported in this paper uses system justification theory (SJT) as a lens to understand stakeholder resistance to ES implementation. A case study involving a problematic enterprise systems implementation is presented and illustrates the efficacy of SJT in this respect. The findings of the research show that SJT explains a number of features of stakeholder resistance including the tendency of stakeholders to vigorously defend established systems on which people feel that they depend and from which they draw feelings of stability and predictability, the tendency of system defenders to attack not just the features of the new system but the advocates of the new system as well, the tendency of stakeholders to switch allegiances when the new system is seen to be inevitable, and the emotional and non-rational nature of some resistance behaviours. The paper concludes with some practical implications of SJT for the management of ES implementations.

Item Details

Item Type:Refereed Conference Paper
Keywords:Enterprise systems implementation, user resistance, action research, system justification theory
Research Division:Information and Computing Sciences
Research Group:Information Systems
Research Field:Information Systems Management
Objective Division:Economic Framework
Objective Group:Management and Productivity
Objective Field:Technological and Organisational Innovation
Author:Marshall, PH (Professor Peter Marshall)
ID Code:61220
Year Published:2009
Deposited By:Information and Communication Technology
Deposited On:2010-03-01
Last Modified:2013-02-08
Downloads:1,713 View Download Statistics

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