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Health service integration: a case study in change management


Allen, C and Stevens, SC, Health service integration: a case study in change management, Australian health review , 31, (2) pp. 267-275. ISSN 0156-5788 (2007) [Refereed Article]

DOI: doi:10.1071/AH070267


Health service integration seems a logical and desirable strategy to improve both the efficiency and quality of service delivery. Failure of implementation is common but may not be inevitable. This paper reports on a case study involving structured interviews and focus groups within one health service which has attempted to integrate one area of its acute and community health services. Health service integration was regarded very positively by clinicians and administrators in this case study but the change management process utilised in its implementation was not, suggesting a need for greater planning and transparency.

Item Details

Item Type:Refereed Article
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Stevens, SC (Dr Stella Stevens)
ID Code:58377
Year Published:2007
Web of Science® Times Cited:3
Deposited By:Medicine
Deposited On:2009-09-30
Last Modified:2009-09-30

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