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Lost in translation: Maximizing handover effectiveness between paramedics and receiving staff in the emergency department

Citation

Owen, C and Hemmings, L and Brown, T, Lost in translation: Maximizing handover effectiveness between paramedics and receiving staff in the emergency department, Emergency Medicine Australasia, 21, (2) pp. 102-107. ISSN 1742-6731 (2009) [Refereed Article]


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Copyright Statement

The definitive published version is available online at: http://interscience.wiley.com

Official URL: http://interscience.wiley.com

DOI: doi:10.1111/j.1742-6723.2009.01168.x

Abstract

The purpose of the present study is to investigate perceptions by paramedics and hospital receiving staff about what enables and constrains handover in the ED. This is a qualitative study of interviews with 19 paramedics, 15 nurses and 16 doctors (n = 50) from ambulance services and ED in two states of Australia. Three main themes emerged that were evident at both sites and in the three professional groups. These were: difficulties in creating a shared cognitive picture, tensions between 'doing' and 'listening' and fragmenting conuuunication. Recommendations arising from the present study as to how handover could be improved are the need for a common language between paramedics and staff in the ED, for shared experiences and understanding between the members of the team and for the development of a standardized approach to handover from paramedics to ED receiving staff.

Item Details

Item Type:Refereed Article
Keywords:handover paramedic to emergency department interaction patient safety qualitative research
Research Division:Medical and Health Sciences
Research Group:Clinical Sciences
Research Field:Emergency Medicine
Objective Division:Law, Politics and Community Services
Objective Group:Work and Institutional Development
Objective Field:Professions and Professionalisation
Author:Owen, C (Dr Christine Owen)
Author:Hemmings, L (Dr Lynn Hemmings)
Author:Brown, T (Dr Terry Brown)
ID Code:56458
Year Published:2009
Web of Science® Times Cited:31
Deposited By:Education
Deposited On:2009-05-05
Last Modified:2014-12-17
Downloads:11 View Download Statistics

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