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Lost in translation: Maximizing handover effectiveness between paramedics and receiving staff in the emergency department

journal contribution
posted on 2023-05-16, 23:32 authored by Christine Owen, Lynette HemmingsLynette Hemmings, Brown, T
The purpose of the present study is to investigate perceptions by paramedics and hospital receiving staff about what enables and constrains handover in the ED. This is a qualitative study of interviews with 19 paramedics, 15 nurses and 16 doctors (n = 50) from ambulance services and ED in two states of Australia. Three main themes emerged that were evident at both sites and in the three professional groups. These were: difficulties in creating a shared cognitive picture, tensions between 'doing' and 'listening' and fragmenting conuuunication. Recommendations arising from the present study as to how handover could be improved are the need for a common language between paramedics and staff in the ED, for shared experiences and understanding between the members of the team and for the development of a standardized approach to handover from paramedics to ED receiving staff.

History

Publication title

Emergency Medicine Australasia

Volume

21

Pagination

102-107

ISSN

1742-6731

Department/School

Faculty of Education

Publisher

Australasian College for Emergency Medicine and Australasian Society for Emergency Medicine

Place of publication

Australia

Rights statement

The definitive published version is available online at: http://interscience.wiley.com

Repository Status

  • Restricted

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Professions and professionalisation

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