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Lost in translation: Maximizing handover effectiveness between paramedics and receiving staff in the emergency department
journal contribution
posted on 2023-05-16, 23:32 authored by Christine Owen, Lynette HemmingsLynette Hemmings, Brown, TThe purpose of the present study is to investigate perceptions by paramedics and hospital receiving staff about what enables and constrains handover in the ED. This is a qualitative study of interviews with 19 paramedics, 15 nurses and 16 doctors (n = 50) from ambulance services and ED in two states of Australia. Three main themes emerged that were evident at both sites and in the three professional groups. These were: difficulties in creating a shared cognitive picture, tensions between 'doing' and 'listening' and fragmenting conuuunication. Recommendations arising from the present study as to how handover could be improved are the need for a common language between paramedics and staff in the ED, for shared experiences and understanding between the members of the team and for the development of a standardized approach to handover from paramedics to ED receiving staff.
History
Publication title
Emergency Medicine AustralasiaVolume
21Pagination
102-107ISSN
1742-6731Department/School
Faculty of EducationPublisher
Australasian College for Emergency Medicine and Australasian Society for Emergency MedicinePlace of publication
AustraliaRights statement
The definitive published version is available online at: http://interscience.wiley.comRepository Status
- Restricted