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Another Look at the Culture-Quality-Performance Link


Elmer, SL and Kilpatrick, SI, Another Look at the Culture-Quality-Performance Link, Australian Journal of Primary Health , 14, (2) pp. 35-45. ISSN 1448-7527 (2008) [Refereed Article]

DOI: doi:10.1071/PY08020


Quality improvement is usually driven by quality, safety and risk agendas leading to a focus on measurements of the outputs of care; outputs such as fewer complaints, fewer accidents and adverse events. An oft-neglected theme is the impact of the quality improvement initiative within the organisation itself. This paper presents the findings of the first stage of an evaluation that has examined the changes which have occurred within organisations since participating in a quality improvement initiative. These findings indicate that engaging with a quality improvement program can change the nature of social interactions within the organisation. In this way, quality improvement programs can impact on organisational culture, particularly in relation to organisational learning. Thus, this paper argues that successful engagement with a quality improvement program can enhance organisational learning, and, in turn, build organisational capacity.

Item Details

Item Type:Refereed Article
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Elmer, SL (Dr Shandell Elmer)
UTAS Author:Kilpatrick, SI (Professor Sue Kilpatrick)
ID Code:54547
Year Published:2008
Deposited By:UTAS Centre for Rural Health
Deposited On:2009-02-24
Last Modified:2014-10-20

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