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Another Look at the Culture-Quality-Performance Link

Citation

Elmer, SL and Kilpatrick, SI, Another Look at the Culture-Quality-Performance Link, Australian Journal of Primary Health , 14, (2) pp. 35-45. ISSN 1448-7527 (2008) [Refereed Article]

DOI: doi:10.1071/PY08020

Abstract

Quality improvement is usually driven by quality, safety and risk agendas leading to a focus on measurements of the outputs of care; outputs such as fewer complaints, fewer accidents and adverse events. An oft-neglected theme is the impact of the quality improvement initiative within the organisation itself. This paper presents the findings of the first stage of an evaluation that has examined the changes which have occurred within organisations since participating in a quality improvement initiative. These findings indicate that engaging with a quality improvement program can change the nature of social interactions within the organisation. In this way, quality improvement programs can impact on organisational culture, particularly in relation to organisational learning. Thus, this paper argues that successful engagement with a quality improvement program can enhance organisational learning, and, in turn, build organisational capacity.

Item Details

Item Type:Refereed Article
Research Division:Medical and Health Sciences
Research Group:Public Health and Health Services
Research Field:Public Health and Health Services not elsewhere classified
Objective Division:Health
Objective Group:Health and Support Services
Objective Field:Health and Support Services not elsewhere classified
Author:Elmer, SL (Dr Shandell Elmer)
Author:Kilpatrick, SI (Professor Sue Kilpatrick)
ID Code:54547
Year Published:2008
Deposited By:Centre for Rural Health
Deposited On:2009-02-24
Last Modified:2014-10-20
Downloads:0

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